Terms and Conditions for Compass Confections

Welcome to Compass Confections. These Terms and Conditions govern your use of our website and services, including artisan candy making, custom candy orders, sugar sculpture, ingredient sourcing, and retail sales of sweets. By accessing or using our online platform, you agree to comply with and be bound by these terms. Please read them carefully.

1. Acceptance of Terms

By accessing or using this website or any service provided by Compass Confections, you signify your agreement to these Terms and Conditions. If you do not agree to these terms, you should not access or use our services.

2. Services Provided

Compass Confections offers a range of confectionery services, including:

All services are subject to availability and our acceptance of your order or request.

3. Online Orders and Payments

When placing an order through our online platform, you agree to provide current, complete, and accurate purchase and account information. You agree to promptly update your account and other information, including your email address and payment method details, so that we can complete your transactions and contact you as needed. All prices are in USD. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

4. Custom Orders and Consultations

For custom candy orders and sugar sculptures, a consultation process will be initiated. Specific terms, including design approvals, timelines, and payment schedules, will be agreed upon separately and may require a deposit. Changes to custom orders may incur additional fees and extend production time.

5. Product Information and Allergens

We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions or other content are entirely accurate, complete, reliable, current, or error-free. Our products are made in a facility that also processes nuts, dairy, soy, and gluten. While we take precautions, we cannot guarantee that any product is free from specific allergens. Consumers with allergies should exercise caution and consult our ingredients list carefully.

6. Shipping and Delivery

Shipping costs and delivery times will be calculated at checkout based on your location and chosen shipping method. We are not responsible for delays caused by shipping carriers or unforeseen circumstances. Please note that certain delicate products, especially sugar sculptures, may have specific shipping requirements or limited availability for shipping.

7. Returns and Refunds

Due to the perishable nature of our products and for hygiene reasons, we generally do not accept returns. If you receive a damaged or incorrect order, please contact us immediately upon receipt at +13052038456 or [email protected] with photographic evidence, and we will assess the issue on a case-by-case basis. Refunds or replacements will be at our sole discretion.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, product designs, and software, is the property of Compass Confections or its content suppliers and protected by international copyright laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, or access to the service without express written permission from us.

9. User Conduct

You agree not to use our site for any unlawful purpose or in any way that might harm, disrupt, or impair the functionality of the site. This includes, but is not limited to, transmitting any material that contains viruses or other harmful computer code. You are solely responsible for any content that you post or transmit through our service.

10. Limitation of Liability

Compass Confections shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from (i) your access to or use of or inability to access or use the service; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions.

12. Changes to Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

13. Contact Information

Questions about the Terms and Conditions should be sent to us at:

Compass Confections

642 Elton Street,

New York, New York, 11208,

US

Phone: +13052038456